Dental Drills Bits

Sandy Pardue of Classic Practice Resources & Dana Salisbury discuss issues facing the dental practice owner of today. This is the podcast where you will want a pen and paper to take notes on every single procedure, system, step by step process, and lessons Sandy shares that she has accumulated in 40 years. Enjoy the fun, laid-back vibe as things get real.Sandy is an energetic lecturer and consultant in the area of dental practice management. She is Director of Consulting with Classic Practice Resources and has over 40 years of “hands-on” experience.

Lonely at the Top, Leading with Authority (Even When You’re Friends)
May 5, 2025 – 25:51
Vacation-Proofing Your Team
Apr 28, 2025 – 23:53
Gossip at Work: The Hidden Cost of Chatter
Apr 21, 2025 – 30:05
The Down Economy: Prepared Not Panicked
Apr 14, 2025 – 27:07
One-on-Ones Part 2: Keeping Your Dental Team Aligned & Engaged
Apr 8, 2025 – 29:11
One-on-Ones: Keeping Your Dental Team Aligned & Engaged
Mar 31, 2025 – 23:28
The Hygiene Appointment Fix
Mar 24, 2025 – 21:53
Ring, Ring! Mastering the First Impression – Live Call Analysis
Mar 17, 2025 – 22:09
Too Sick to Work? Managing the Unexpected Absentee
Mar 10, 2025 – 20:41
Interviewing for the Right Hire
Mar 3, 2025 – 27:32
Finding the Right Candidate
Feb 24, 2025 – 20:49
Front Desk Chaos to Clarity
Feb 17, 2025 – 21:04
Do You Really Need an Office Manager?
Feb 10, 2025 – 27:05
Mastering Onboarding for a Thriving Dental Practice
Feb 3, 2025 – 23:23
Wasted Time, Open Time, and Maximizing Your Schedule
Jan 27, 2025 – 20:09
Rerun Gold: How to Handle Unauthorized Overtime with Your Employees
Jan 22, 2025 – 17:13
A to Z Job Duties of a Dynamic Manager: Office Manager Essentials Part 2
Jan 8, 2025 – 28:18
What Makes an Effective Office Manager in Your Practice? Office Manager Essentials Part 1
Jan 1, 2025 – 29:09
Personal Touch vs. Automation: Winning Patient Retention
Dec 25, 2024 – 27:04
Creating Strong Vendor Relationships
Dec 18, 2024 – 28:21
Overcoming Team Obstacles: Boosting Morale in Dental Teams
Dec 11, 2024 – 21:21
Navigate No-Shows: Proven Scheduling Techniques You Need
Dec 4, 2024 – 29:41
From Hesitant to Yes: Strategies for Better Treatment Acceptance
Nov 27, 2024 – 26:06
Marketing and Sales in Dentistry: What Should I Focus On for 2025?
Nov 20, 2024 – 34:04
Have Them at "Hello": 6 Steps to Effective Phone Calls in Dental Practices
Nov 13, 2024 – 28:35
Unraveling Myths: The Real Impact of False Information in Dentistry
Nov 6, 2024 – 19:18
Silence the Rumors: Building a Gossip-Free Practice
Oct 30, 2024 – 25:05
Productivity Killers in Dentistry Unveiled | Part 2
Oct 23, 2024 – 22:31
Productivity Killers in Dentistry Unveiled | Part 1
Oct 16, 2024 – 35:44
Working Interviews in Dentistry: Are They Worth the Risk? | From Post to Podcast
Oct 9, 2024 – 20:35
Why Is Your Practice Slow? Here's What's Often Overlooked | From Post to Podcast
Oct 2, 2024 – 14:18
Should Your Practice Offer Profit-Based or Flat Bonus Schemes? | From Post to Podcast
Sep 25, 2024 – 18:23
Claims to Cash: Optimizing Your Dental Insurance Process | From Post to Podcast
Sep 18, 2024 – 10:30
Ditching Insurance Dependency: Benefits of Dental Membership Programs | From Post to Podcast
Sep 11, 2024 – 10:15
Crush the Q4 Crunch: The Survival Guide for Fourth Quarter
Sep 4, 2024 – 28:04
Why Your Practice Might Only Need Team Leaders, Not an Office Manager
Aug 28, 2024 – 29:02
Transform Your Dental Website Into a Patient Magnet
Aug 21, 2024 – 20:24
Consulting vs. Coaching: Which Does Your Practice Need?
Aug 14, 2024 – 19:28
Dental Practice Pitfalls and How to Avoid Them
Aug 7, 2024 – 22:06
Enhancing the Patient Experience With an Effective Handoff
Jul 31, 2024 – 17:27
Wake-Up Calls That Every Leader Needs to Hear
Jul 24, 2024 – 23:28
The Key to Productive Staff Meetings and Why Your Office Needs Them
Jul 17, 2024 – 21:15
The Top 3 Reasons Patients Aren't Accepting Your Treatment Plan
Jul 10, 2024 – 19:49
How to Hold High-Impact Department Meetings in Your Practice
Jul 3, 2024 – 29:19
Trained to Thrive: Why This Boosts Your Profitability 11%+ Year Over Year
Jun 26, 2024 – 20:47
Underperforming Team? How to Transform Underachievers to the Stars of Your Practice
Jun 19, 2024 – 30:36
Pro Phone Skills: Avoiding Common Front Desk Pitfalls in Practices
Jun 12, 2024 – 32:20
Why Dental Membership Plans Are NOT Only for Low-Income Patients
Jun 5, 2024 – 34:39
Are You Asking the Right Questions While Interviewing?
May 29, 2024 – 34:57
Top Innovations in Dental Software? A Deep Dive into Powerful Yapi Tools
May 22, 2024 – 29:20

Recent Reviews

Ashley Paré

Sandy is incredible!

I love this podcast so much and I look forward to listening to the series while driving to my practice! I’ve been listening for years and have found the information invaluable!! All of Sandy’s “dental pearls” have greatly benefited me -from the creation of my startup practice, to ensuring we are running as efficiently and productive as possible on a daily basis. Thank you, Sandy, for your sharing your experience and passion for dentistry with us!
The Tyson

Great podcast

Sandy is great to share good pearls in running a practice.
Dr.Ridds

To the point

Most of the podcasts they full episodes with fluff. She does not and is so to the point. Love it
StMaryRose

Very helpful Information

I have listened to 2 episodes so far and I am hooked! Just listening to those two have helped my confidence with confirming reservations. I’m only sorry for not listening sooner! Thank you for sharing your expertise.
cryptocoincollector

Top Tier Dental Podcast for practice owners!

I look forward to listening to every new episode that is released. The format with Michael as a cohost was a great idea. Can’t wait to meet Sandy at one of her courses sometime soon. Thanks for all the helpful advice you give!
red1bjjj

Listen!

If you are interested in the business of dental management, this is a super helpful podcast! Get a paper and pen, because you’ll need want to take notes!
KAB's Mom

Sandy is a Great Dental Gem!

I’m enjoying the Dental Drill Bits podcasts. Sandy provides a refreshing perspective for all issues that may trouble a dental practice. Her approach is common sense & practical while also engaging. Thank you for providing this service Sandy!
pumpkin1002

More episodes please!

Wish you could more episodes. Love the information! Enjoy it very much !
Marisa J2

A must listen!!

Sandy highlights all aspects of business, entrepreneurship and more in this can’t miss podcast! The she offers insightful advice and information that is helpful to anyone that listens!
patela

Awesome content

Sandy I love the to how these are short and to the point and topics are awesome! I just wish you guys would always do it in a quite room at classic practices. some of them have a lot of background noise and it’s grueling playing that right in your ear.
Sydney's Mimi

My Dental Guru

I met Sandy a few years back through Dental Town and have followed her faithfully since. She has such great experiences in the dental office and is willing to share ALL trials, errors and successes!! I tell my team that I strive to be just like Sandy. I had the privilege of introducing her at AADOM's National Conference in San Diego where she changed so many Office Manager's perspective. She is the "Office Manager Whisperer"!!